We want every customer to be satisfied with their purchase. If you are not satisfied with the items you received, you may request a return or refund in accordance with the terms below.
Return Request Period
Customers may submit a return request within 7 days of receiving the items. Requests for orders exceeding this 7-day window cannot be processed.
Return Eligibility
Items submitted for return must meet the following conditions:
The item has not been worn, washed, or used;
The item remains in its original condition, free from stains, odors, or man-made damage;
Tags, packaging, and accessories are intact;
A valid order number or proof of purchase is provided.
Non-Returnable/Non-Refundable Items
The following items are not eligible for return:
Items that have been worn, washed, or altered;
Items damaged due to customer misuse;
Orders that exceed the return period;
Special promotion items, clearance items, or items explicitly marked as “non-returnable/non-exchangeable.”
Refund Process
Contact customer service to submit a return request and provide order details;
Upon approval, we will provide return instructions;
The customer ships the item back according to the instructions;
Once the warehouse receives and verifies that the item meets return criteria, the refund will be processed.
Refund Timeline
Once the refund is approved, the funds will typically be returned to your original payment account within 5–10 business days. The actual time for the funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
Return Shipping Costs
We cover return shipping costs for returns due to product quality issues, incorrect items sent, or damage during transit;
The customer is responsible for return shipping costs for returns due to incorrect size selection, changes in personal preference, or other non-quality-related reasons.
Damaged or Incorrect Orders
If the items received are damaged, missing, or do not match your order, please contact us within 7 days of receipt and provide relevant photos or videos as proof; we will resolve the issue for you as quickly as possible.
Return Address
Please do not return items without prior authorization. Once confirmed by customer service, please ship the item(s) to the following return address:
Address: 5517 EL ENCANTO DR
SANTA ROSA, CA 95409
Phone: (442) 577-3456
Packages returned to an address other than the one specified without prior confirmation may result in delayed refund processing or the inability to complete the refund.
Updates to Terms
We reserve the right to update or modify this refund and return policy at any time; updated terms will take effect immediately upon posting on the website.