- Shipping Coverage
We currently offer shipping services only within the United States, including the contiguous 48 states and select remote areas. International shipping and delivery to U.S. overseas territories are not supported at this time.
- Processing Time
Orders are typically processed and shipped within 1–3 business days of order confirmation. Processing times may be extended during holidays, promotional events, or under special circumstances.
- Delivery Time
Standard delivery times within the U.S. are generally:
Standard Shipping: 3–7 business days
Remote Area Shipping: 5–10 business days
Actual delivery times may be delayed due to weather, carrier issues, or force majeure events.
- Shipping Costs
Shipping costs are automatically calculated and displayed at checkout. Free shipping may be available for specific promotions or orders meeting a minimum purchase amount.
- Order Tracking
Once an order has shipped, customers will receive a confirmation email containing a tracking number to monitor the package’s status.
- Address Information
Please ensure the shipping address and contact details provided are accurate and complete. Customers are responsible for any additional costs incurred due to delivery failures caused by incorrect addresses, incomplete information, or the absence of a recipient to sign for the package.
- Return and Exchange Policy
If you discover quality issues or defects upon receipt, please contact us within 7 days to request a return or exchange.
Returns or exchanges may not be accepted in the following cases:
The item has been worn, washed, or damaged by the customer;
Tags, packaging, or accessories are missing;
The request is made outside the eligible return/exchange period.
- Sizing
We provide a detailed size guide to help customers select the right size. If you have questions regarding sizing, we recommend contacting customer service before placing an order.
- Order Cancellation or Modification
Orders are processed promptly after submission. Please contact us as soon as possible if you need to cancel or modify your order. Orders cannot be modified or cancelled once they have been shipped.
- Force Majeure
We will notify customers promptly of any delivery delays or inability to fulfill orders due to force majeure events—such as natural disasters, severe weather, government policy changes, or logistics disruptions—but we assume no liability for such delays. 11. Updates to Terms
We reserve the right to update or modify the content of these terms at any time; the latest version will take effect immediately upon publication on the website.